- Contact Us
To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Frequently Asked Questions
What hours is City Hall open?
During December 2020, the office hours will vary. City Hall will be closed December 23, 2020 through January 4, 2021.
City Hall is open from Tuesday through Thursday from 9am-ish until 2:30pm-ish daily.
It's always a good idea to call before driving out to see us.
LIFE'S A LITTLE MORE LAID BACK IN THE COUNTRY!
May I burn trash and leaves inside the city limits?
If a burn ban is not in effect for Washington County, Texas, small fires on your own property are permissible.
Sanitation & Recycling
When are the garbage collection days for my street?
Please refer to the monthly schedule. Remember, observed holidays will alter the normal routine.
Utilities - Water, Sewer & Garbage
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
New Resident Resources
How do I sign up to receive Alerts and News & Notices?
Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit
Where do I go to vote?
If an election is necessary, all City elections are conducted by the City of Burton on the first Saturday in May and usually held with Burton ISD School Board elections at Burton High School.