FAQ

To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Frequently Asked Questions

City Hall

What hours is City Hall open?

City Hall is open from Monday through Thursday from 9am - 3pm daily.

Ordinances

May I burn trash and leaves inside the city limits?

If a burn ban is not in effect for Washington County, Texas, small fires on your own property are permissible. 

Building Permits & Inspections

What is the process for getting a building permit?

Take a moment to read all required information provided. Then print and fill out the building permit application form and return to city hall.  Should you have any additional questions, please feel free to give us a call or send us an email.  We will be happy to help you.

Sanitation & Recycling

When are the garbage collection days for my street?

Please refer to the monthly schedule. Remember, observed holidays will alter the normal routine.

Utilities - Water, Sewer & Garbage

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

My bill is past due can I get an extension?

Please contact our office and a one-time extension will be extended to you for extenuating circumstances.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

New Resident Resources

How do I sign up to receive Alerts and News & Notices?

Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit

Where do I go to vote?

If an election is necessary, all City elections are conducted by the City of Burton on the first Saturday in May and usually held with Burton ISD School Board elections at Burton High School.